We care about how your personal information is handled. This policy explains what we collect, why, and how we protect it.
GennUp ("we", "our", or "us") operates an AI-first learning ecosystem at gennup.com. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, apply to our programs, join our community, or otherwise interact with our services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our services.
We collect information you provide directly to us, as well as information gathered automatically when you use our services.
Information you provide directly:
Information collected automatically:
We use the information we collect to deliver, improve, and communicate about our services.
| Purpose | Data Used |
|---|---|
| Processing your application and enrollment | Name, email, phone, application responses |
| Communicating program updates and schedules | Email, phone/WhatsApp |
| Personalising your learning experience | Skill level, goals, program selection |
| Sending newsletters and learning resources | Email (only if opted in) |
| Improving our programs and website | Analytics, usage data |
| Legal compliance and dispute resolution | As required by applicable law |
We will not use your data for purposes incompatible with those listed above without your prior consent.
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
We use cookies and similar tracking technologies to enhance your experience and understand how our site is used. Cookies are small text files stored on your device.
We use the following types of cookies:
You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our site.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
You may request deletion of your data at any time (see Your Rights, Section 7).
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, please contact us at privacy@gennup.com. We will respond within 30 days.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These include:
No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. If a data breach occurs that affects your rights, we will notify you promptly in accordance with applicable law.
Our services are primarily designed for students aged 15 and above. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.
If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us at privacy@gennup.com and we will take steps to remove that information.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will:
Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us.
You may also review our Terms & Conditions for further information about your use of our services.